Issues have owners and deadlines
Operations · HistoSuite
HistoCare
Incidents, support and service requests
HistoCare is the laboratory’s internal care desk. It captures incidents, equipment faults, consumable shortages and service requests so they are owned, tracked and closed — not lost in a WhatsApp group.
When a processor alarms or a microtome is down, the record of what happened is often a verbal report. Recurring issues are hard to prove and harder to fix.
Key capabilities
- Incident and service request logging
- Assignment, priority and resolution tracking
- Equipment-related issue history
- Internal laboratory support queues
- A close-out trail for supervisors and quality teams
- Less operational noise in personal messaging apps
Repeat equipment problems become visible
Quality teams inherit a usable incident record
Next step
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See how HistoSuite can transform your laboratory's operational workflow — without replacing the LIS your reporting already depends on.